Refund policy

At The Havelo, we want you to be completely satisfied with your purchase.

If things don't work out, we've made our return process as simple and transparent as possible.

1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

It must be in the exact same condition that you received it.

It must be unworn or unused.

It must be in its original packaging.

You must provide the receipt or proof of purchase.

Note: Certain types of items cannot be returned, such as custom products (including special orders or personalized Print-on-Demand items) and gift cards.

3. How to Start a Return

To start a return, please contact us at HaveloLLC@gmail.com.

If your return is accepted, we will send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect.

4. Damages and Order Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

5. Exchanges
The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved: You will be automatically refunded on your original payment method within 10 business days.

Processing time: Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Delays: If more than 15 business days have passed since we approved your return and you haven't received your funds, please contact us immediately at [Insert your support email address].